Pick Up is a project during my study with SpringBoard, on UX/UI Design. What made this project happen is the REALLY BAD weather in the winter of Canada. Thinking about the temperature dropped to -30°C, and the senior person still needs to shovel 30cm’s snow in front of their door, an idea called “getting someone to help a senior person to shovel snow” came up.
But after a series of research and talk face to face with a senior person, I find out the problem is not only shovel snow, the biggest problem is to get out of their house. Check my blog for my research report to see what changed my mind of the design plan.
During the winter of Nova Scotia, road situations are terrible everywhere, even worse for senior people. Elderly people are troubled by road conditions when they need to walk or drive out to get groceries from the market, pick mails from the community mailbox, or go to a doctor’s appointment. With a high percentage of senior people, it is necessary to have a system to solve or ease these kinds of problems.
What I can do
Design an App that people can post their request for someone to pick up something on their way or drop something off. One point this App should have is to make the App or say the action that people help other people, playful.
Who the App for
This project is aiming to help a senior person to avoid suffering from bad road conditions. The target audience including senior people who not capable to go out in the winter (or even rainy weather and other conditions) and people who have the ability to do some help (that can be anyone has a car or people in the same route).
How the App Work
1st. People post their requests (pick up groceries after call and order from the local supermarket, pick up mails and packages, pick up someone). Every request should have a time limit, once the poster expires, people need to get ready to do that themselves.
2nd. People accept the request and set a time for themself.
3rd. People get “credit” for finishing the pickup, the “credit” can be redeemed to gift, money, or other rewards. “Credit” can be used when people post their requests. People who failed to finish requests they accept will have some kind of punishment, or this can be edit by both sides.
What Features the App Should Have
- Post and accept the request
- Timer for request listing and deliveries, notification for time limits
- Awarding system to encourage people to help other people
- Message system to maintain the helping experience
How the App Will Look Like – Style Guide and App Elements
As the App prototype is not fully completed, the user can only access limited functions. All the users who attended this test know the background of this App, 5 users are attended into the test. Two of them did the test at home, one at his office, and the other two at the school classroom.
Three tasks are set for the users:
Set a request: As a new user to walk through the register, set up request, and publish request.
Accomplish task: login the app, accept the task and confirm the task finishing.
Test home page interface menu, such as filter, information, and message pop-up buttons.
All users finished tasks. Request publish, and task accepts process work well. But the home page interface has problems.
The filter icon setting is crowded and untidy. The second version prototype is edited on this problem. Filters are gathered in a drop-down filter button. At the same time, the user account button is moved to bottom navigation, page, and icons’ colors are adjusted as well. (Left is 1st version, and the right one is 2nd version)
Other than that, problems still exist. Since this app request poster function is mainly focused on the senior person, most of the testers feel the icons (50ptx50pt) is too small for them, and without a text name of the filter, they won’t know their meaning. That’s why the texts are added to the bottom navigation.
And as I am using Invision to make the App prototype, the interaction of pop up is still not working really as the way it supposed to be, such as the switch between “message” and “system” page. This is another point that needs to be improved.